Terms & Conditions
These terms govern your use of this website and every purchase, reservation and subscription made through it. Placing an order means you accept them. Nothing in these terms limits the rights you hold under Philippine law, including the Consumer Act of the Philippines (Republic Act No. 7394).
1. Who we are
ARC (ArchiTech of Real Change) is a brand of JCY WOOD WORKS, a registered sole proprietorship of Julius Christian Lamson Yang (TIN 438-148-829-00000), with registered address at Bitas, Cabanatuan City 3100, Nueva Ecija, Philippines. Customer service: juliusyang93@gmail.com.
2. Products and pricing
All prices are in Philippine pesos and include the product as described on its page. We hold list prices — we do not run strikethrough promotions, and the price you see at checkout is the price you pay, plus the shipping fee shown before you confirm.
- Products shown without a price are open for reservation only; pricing is announced at launch and reserving costs nothing and commits you to nothing.
- If a clear pricing error appears on the site, we may cancel an affected order before shipping and refund any payment in full.
- Product imagery is representative; finishes may vary slightly from screen rendering.
3. Orders
An order is placed when you complete checkout and is confirmed by email with an order number. Stock is set aside for you the moment the order is placed. We may decline or cancel an order for stock unavailability, suspected fraud, or a pricing error — any amount paid is refunded in full.
Guest orders are accessible through the private link in your confirmation email. Keep that link to yourself: anyone holding it can view the order’s status pages.
4. Payment
- QR Ph / GCash — paid on a secure PayMongo checkout page. Works from GCash, Maya and most Philippine bank apps.
- Card — Visa and Mastercard via PayMongo, where offered at checkout.
- PayPal — balance or linked card.
- Bank transfer — transfer the order total to the account shown at checkout, then upload your proof of payment on the same page. We verify proofs within 24 hours on business days.
A bank-transfer order that remains unpaid is reminded by email after 48 hours and released after 72 hours — the order is cancelled and its stock returns to the store. Card and wallet details never touch our servers; they are handled entirely by PayMongo and PayPal.
5. Shipping and delivery
We ship nationwide via LBC. Flat rates: Metro Manila ₱180, Luzon ₱250, Visayas and Mindanao ₱350 — free on orders over ₱10,000. When your order ships you receive the LBC tracking number by email. Delivery timelines are LBC’s; we hand over promptly once payment is confirmed.
6. Reservations
Reserving an unreleased or out-of-stock product costs nothing. When the product becomes available we email you first, before general release. A reservation is not an order and creates no obligation on either side.
7. Subscriptions
Scent-oil subscriptions never charge you automatically. Each cycle we prepare your refill order and email you a payment link; the order ships when you complete payment. You can pause, cancel or change frequency any time from your account.
8. Returns, refunds and warranty
Returns within 7 days, a 1-year warranty on hardware, and the exact refund mechanics per payment method are set out in our Return & Refund Policy, which forms part of these terms.
9. Acceptable use
Do not misuse the site: no attempts to breach security, scrape at scale, place fraudulent orders, or upload content that is unlawful or infringes the rights of others. We may suspend accounts involved in abuse.
10. Intellectual property
The ARC name, logo, product designs, photography and site content belong to JCY WOOD WORKS or its licensors and may not be reproduced commercially without written permission.
11. Liability
To the extent permitted by law, our liability for any claim arising from an order is limited to the amount you paid for that order. We are not liable for delays or failures caused by events beyond our reasonable control, including courier delays and force majeure. Nothing here excludes liability that cannot be excluded under Philippine law, and nothing reduces your statutory warranties under the Consumer Act and the Civil Code.
12. Privacy
How we handle your personal data is described in our Privacy Policy, issued under the Data Privacy Act of 2012 (Republic Act No. 10173).
13. Dispute resolution
Talk to us first. Write to juliusyang93@gmail.com with your order number and the issue. We acknowledge within 2 business days and aim to resolve every complaint within 15 business days. Most issues — a delayed parcel, a damaged unit, a refund — are settled here.
If we cannot resolve the matter directly, you may bring it to the Department of Trade and Industry through its consumer complaint channels, or pursue mediation before any court action, which both sides agree to attempt in good faith. Where the Katarungang Pambarangay Law applies, barangay conciliation proceeds as required.
These terms are governed by the laws of the Republic of the Philippines. Court proceedings are brought before the proper courts of the city or municipality of our registered address, without prejudice to venue rules that mandatorily protect consumers, including the small claims procedure.
14. Changes to these terms
We may update these terms as the store evolves. The version published on this page at the time you place an order is the version that applies to it.