Return & Refund Policy

Every ARC order carries 7-day returns and a 1-year warranty on hardware. This page sets out exactly how both work, and how money comes back to you on each payment method. Nothing here limits your rights under the Consumer Act of the Philippines (RA 7394).

1. 7-day returns

You may return any item within 7 days of receiving it, provided it is unopened and unused, in its original packaging with all accessories. Scent oils, as consumables, are returnable only unopened with the seal intact.

• Email juliusyang93@gmail.com with your order number and, if the item arrived damaged, photos.
• We reply within 2 business days with the return address and LBC instructions.
• For change-of-mind returns, return shipping is on you. If the item arrived damaged, defective or not as ordered, shipping both ways is on us.
• We inspect the return within 5 business days of receiving it, then release your refund.

2. Defective or wrong items

A unit that arrives defective, damaged in transit, or different from what you ordered is our responsibility regardless of the 7-day window’s mechanics: per the Consumer Act you may choose repair, replacement or refund. Tell us within 7 days of delivery for transit damage so we can also file with the courier — but manufacturing defects are covered by the warranty below for a full year.

3. 1-year hardware warranty

Smart locks and diffusers are warranted against manufacturing defects for 12 months from delivery. A defective unit is repaired or replaced at no cost, including shipping both ways.

The warranty does not cover:

• damage from misuse, drops, liquids or unauthorized repair;
• improper installation by third parties;
• normal wear — batteries, finish wear from use;
• consumables (scent oils).

To claim, email juliusyang93@gmail.com with your order number, a description of the fault and a short video or photos. We confirm coverage within 2 business days and arrange pickup or drop-off via LBC.

4. How refunds are paid

• Card — refunded to the card through our payment provider. Allow 5–10 business days after we approve the refund, depending on your bank.
• GCash paid by QR Ph — QR Ph payments cannot be reversed by the payment provider, so we settle these refunds manually by InstaPay to the account you nominate. Sent within 3 business days of approval.
• Bank transfer — refunded by InstaPay to the account the payment came from, or one you nominate. Sent within 3 business days of approval.
• PayPal — refunded to your PayPal account through PayPal.

Shipping fees are refunded when the return is our fault (defect, damage, wrong item); for change-of-mind returns the refund covers the product price.

5. Cancellations

You can cancel any order before it ships for a full refund — just email us with the order number. Unpaid bank-transfer orders cancel themselves automatically after 72 hours and the stock returns to the store, so an order you decided against simply lapses.

6. Reservations

Reservations collect no payment, so there is nothing to refund — cancelling a reservation is a one-line email, or simply ignore the launch notice.